Frequently Asked Questions (FAQ)
Here are some of the most frequently asked questions by our customers and visitors to RodsByRane.
How long will it take to get my order?
How long it takes for you to receive your order depends on availability. In-stock items are shipped out during business hours, 3-5 days after we receive your order.
Any custom orders will take longer due to the customization.
We carry a wide variety of stock, yet, we may need to order product to fill your order. When that is the case, we will notify you via email. You have the option to select something else, or let us know to proceed with ordering the needed stock to fill your order.
Will my acrylic rod break?
Our QA dept inspects every rod so that we use only the best materials. When using acrylic rods, striking against hard surfaces may cause the rod to break. All rods, when used properly, are durable for repetitive delivery. For more information read: Impact Play with Acrylic Rods.
What can you tell me about the Rod Materials?
RodsByRane rods are extruded acrylic plastic, and are made in the USA. All of our rod handles are USA made. We have new handles made of Black plastic, black vinyl foam, and plastic grip handles for larger (3/4″ and 1″) rods. All of our handles are made of Latex-free materials.
What precautions do you use when shipping my order?
We value your privacy.
All rods are shipped in new white or recycled brown or tan mailing tubes. Plain text labels are used, showing the RodsByRane return address and that of the addressee.
Inside, the rod(s) will be wrapped securely to prevent damage in shipping. A packing slip will be enclosed.
Can I request a custom size or color for my rod?
Yes. Customers must select from the available options—color, size, and type (round, spiral, square, or brush rod)—when placing an order. Standard rod length is 24″. The most common customized length is 18″, usually for the 1/4″ stinger rods.
For more information on customization, contact Rane directly at: Rane@rodsbyrane.com.
What should I do if my rod arrives damaged?
All shipping concerns, including damage or loss, are covered under our Shipping Policy. Please review it for full details and instructions on how to contact us if an issue arises.
Do you offer bulk orders or wholesale pricing?
Yes, bulk and wholesale orders are welcome. Whether you’re a shop owner, event coordinator, or simply need a larger quantity, we offer special pricing and volume discounts.
Interested in distributing or retailing RodsByRane products? Contact us to discuss reseller opportunities and display options.
Are these rods safe to use outdoors or for display setups
Due the novelty use of our products, they can be used indoors or outdoors. Raw stock can be ordered to use in arts and crafts projects, lighting displays due to the acrylic translucence.
How can I get a sample before ordering?
We do not mail out samples of RodsByRane products. However, customers can experience and receive samples in person at events where Rane is vending, participating in local “taster” events, or during classes where Rane teaches caning with acrylics. These are great opportunities to see the product quality up close and ask questions.
Where to Find Me
Want to experience RodsByRane in person?
Contact Rane for live demonstrations of his drumming technique using acrylic rods—and discover the connection and rhythm that comes from the experience. Whether you’re curious about the feel of each rod or the energy behind the motion, this is your chance to engage firsthand.
Rane also participates in local events, taster sessions, and workshops, offering a unique opportunity to see the products, ask questions, and learn about caning through acrylic artistry.
Stay tuned for upcoming classes and appearances or reach out directly to schedule a demo.
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