Shipping Policy

 

All purchases made at Rods By Rane are shipped to our customers within 2-5 business days for in-stock items; raw stock will be refined and shipped closer to 5 days.

Any custom orders may take up to 15 days. This time frame is based the date your order is placed, to actual ship date. Most custom orders average 10-14 days.

If you need your order to arrive by a certain date, or have specific mailing instructions, please contact Rane via email at: Rane@rodsbyrane.com to ensure a timely delivery.

Once your item is ready for shipment, we ship via USPS First Class Mail (US Only).

Shipping Fees

Due to changes made by  the USPS, the standard length is now 22″ (versus 25″).

Due to this reduction, there is an additional fee of $4.00.

To accommodate the added USPS shipping costs, RBR will now charge a flat rate of $9.95 (For US Only).

For Canadian orders: RodsByRane will send mail via First-Class Package International Service where the shipping fee is based on weight.

Custom forms can be filled out online at USPS.

We apologize for the increase and inconvenience.

Shipping Containers

All RodsByRane acrylic rod orders are shipped in discreet white square mailing tubes. These tubes are addressed with a plain-text label showing only the name of the company, RodsByRane, and the addressee.

Please make sure that you have included your apartment or suite number, to ensure proper delivery. When checking out, provide us with any details of where to leave your package, (back porch, etc).

If you have any questions, send an email to Rane, or use the Contact form.

Safety Concerns about your Delivery

Please watch out for your packages. 

Once your package has been delivered and there is an electronic record offering proof of delivery, (tracking number, etc,) the matter is out of our hands.  Although we have not had a package go missing, it’s really sad to have a delivery disappear.

If you have additional shipping questions, please do not hesitate to ask.

*Unfortunately, the only recourse any of us have for retrieving stolen packages is to notify your local Postmaster AND by calling the police & filing a report.

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