FAQ

Here at Rods By Rane, we value our customers.

We work hard to provide the best quality materials and excellent craftsmanship in all of our products.  We take pride in our work, and strive hard to provide quality materials in a timely manner.

FAQ

How long will it take to get my order?

All orders are filled as soon as we receive them. We try to ship your order within 2-5 business days.  Although we do have finished rods in our inventory, there may be times where we may need to order the material to create your order, which may take a little longer to produce.

Brush rods are made in advance, as there is a curing process before shipping, to ensure the product is ready to use.

Note: Custom orders may take a bit longer depending on the customization. Once ordered, a custom order may take 7-10 days to be processed and shipped.

Will my acrylic rod break?

No. Not if used properly. (See Terms and Conditions)

Our QA dept inspects every rod in the selection process to use only the best materials. There are those rare situations when the acrylic rod presents a flaw. We will gladly replace the item, should there be a flaw in the material, which causes the rod to break during normal use.

What can you tell me about the Rod Materials?

Our acrylic rods are made in the US and Canada, from extruded acrylic plastic. Acrylic is durable, resistant to most chemicals, and is non-porous, so cleaning is easy. The rods can withstand the test of time when used properly.

All of our standard rod handles are made of  Latex-free material. Our EVA Foam handles are also latex free, as well as water resistant.

What precautions do you use when shipping my order?

All rods are shipped in new or recycled brown, tan or white mailing tubes. A simple text mailing label with the name ‘Rods By Rane’, is used. Inside, the rod(s) are wrapped securely in brown mailing paper, and bubble-wrap. A packing slip is enclosed.

Most questions can be answered in below in our FAQ. You can always Contact us using the contact form, or send email directly , to: info@rodsbyrane.com. We will provide a reply within 24-48 hours.

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